(Singapore, 12.06.2025) On 10 June, Dai-ichi Life Holdings and Capgemini have entered into a landmark multi-year agreement to establish a Global Capability Center (GCC) in India, marking a significant step in the Japanese insurer’s global digital transformation strategy.
The GCC will tap into India’s deep talent pool to enhance Dai-ichi Life Group’s in-house IT and digital capabilities, aiming to accelerate innovation, modernize infrastructure, and improve operational efficiency across international markets.
“This strategic partnership with Capgemini supports our long-term ambition to build differentiated, internal capabilities through the establishment of our Global Capability Center,” said Tetsuya Kikuta, President and CEO of Dai-ichi Life Holdings. “By adopting a Build-Operate-Transfer model, we are laying the foundation for in-house expertise in critical areas such as AI, data, and cybersecurity.”
Initially supporting operations in Japan, the United States, and Australia, the GCC will provide advanced digital services — from software development and AI-driven analytics to infrastructure modernization and cybersecurity. The model is designed to scale with Dai-ichi Life Group’s evolving global footprint.
Capgemini will leverage its global technology expertise and delivery track record in Asia Pacific to co-develop solutions that streamline operations and enhance customer experience. “This partnership is built on a shared vision to leverage innovation and digital capabilities to redefine customer experience and unlock new business value,” said Aiman Ezzat, CEO of Capgemini. “By combining Dai-ichi Life’s deep industry knowledge with Capgemini’s global transformation capabilities, we aim to set new benchmarks in customer service and operational excellence.”
The collaboration reflects a broader shift within the insurance industry toward internal digital empowerment, as companies seek to build long-term resilience and competitiveness through technology.
