(Singapore, April 15, 2020) StarHub, one of Singapore’s four major telecommunications companies, experienced issues with its Internet service, disrupting thousands of e-learning and telecommuting customers island-wide.
According to a report by CNA, StarHub said that fibre services to some customers in the North and North-East regions were temporarily affected for about 20 minutes due to a network equipment fault.
The disruption began at about 11am, according to social media posts on Twitter and on StarHub’s Facebook page.
However, users were still reporting outages in the afternoon, with many complaining about being unable to work from home amid the COVID-19 circuit breaker measures.
“We are aware that some of our fibre broadband customers are facing issues with intermittent Internet connectivity. We are investigating and will provide updates on our Facebook page as soon as possible,” StarHub said in a statement in the afternoon.
User reports on the Down Detector website said the issue appeared to affect customers across multiple locations.
Starhub’s facebook posted a statement on 3:45pm: “We are aware that some of our fibre broadband customers are facing issues with intermittent internet connectivity. We are investigating and will provide updates on this post as soon as possible.”
StarHub is one of the four major telcos in the island country, the other three being Singtel, M1 and TPG Telecom.